“Sorry but took the money for trip as per agreed but no other details of pick up etc hotel rang the tour operator who said they would send me the time of pick up , they did not reply we knew trip was 9.00 so we waited at hotel lobby from 7.30 am no body…”

“Awful experience. Worst trip we’ve been on. We got on the boat where everyone including staff were smoking. We had our 7 month old baby. I asked for the smoking free areas and they looked at me strange. I couldn't believe that they didn’t have one and even in the food serving area staff were…”